Guide to Using our Online Store

Highland Coffees is committed to bringing you the finest coffees, teas, and related products. We also strive to bring you excellent service and an easy-to-use online store shopping format. You can feel comfortable ordering online with us because all transactions are protected using encryption at industry standards, and we protect the privacy of your personal information as described in our Highland Coffees Privacy & Security Policies.

      QUICK LINKS:

• Create new account (new window)
• Sign in to existing account (new window)
• Browse our online store

HOW TO USE OUR ONLINE STORE:

Frequently Requested Information

The following information covers topics most frequently requested by our online customers. We appreciate your choice to shop with us.  We are happy to receive your comments at any time and any questions you may have.

PLACING AND MANAGING YOUR ORDERS:

Create an Account/ Sign In

To create a new account, please select the appropriate icon and "Create Account" link in the upper right corner of any online store page. Alternatively, you may use our online store registration page (opens in new window). Once your account is created, you will generate a record of all your coffee and tea selections for future orders.

After establishing your account, you may access it through the "Sign In" link located under the same icon, or use our online store sign in page (new window). You will also have the option to sign in during the purchase process. 

Search for Products/ Initiating Your Purchase

Find your favorite products using the "Search" icon in the upper right-hand corner of any online store page. Select the "Shopping Cart" icon at any time to initiate the purchase process.

eGift Cards

eGift cards are available for purchase through our online store. You may send eGift cards to anyone to use either in the Highland Coffees shop right next to campus or in the Highland Coffees online store. The steps are easy and secure. Send an eGift card through our relationship with Square.com.

Payments

Charges for online orders in our store will be processed at the time of order by secure Square.com card processing. Neither Highland Coffees nor Square.com will ever store your credit card information. Highland Coffees accepts all major credit cards in our online store, including MasterCard, Visa, American Express, and Discover. You may also use Highland Coffees eGift cards.

Privacy and Security

We consider the privacy and security of your personal information extremely important as detailed in our Privacy & Security Policies. Your personal information will never be sold, shared, or given out to any other party.

OTHER HELPFUL INFORMATION:

Shopping Reminders

• Coffee is sold in our online store in 16 oz. bags and tea in 4 oz. bags.
• We pay part of the shipping cost of each order to express our appreciation.
• Precise coffee grinding is an important part of achieving the best coffee flavor. You may purchase coffee in whole bean form and grind it yourself (recommended), or we can grind the coffee for you when requested at product selection at the grind level you specify.
• We happily offer coffee and tea gift shipments, and retain our same easy return policy.

OUR COMMITMENTS:

Our Guarantee

• 100% Product Guarantee ~ Highland Coffees is committed to providing you the freshest products possible. We guarantee your satisfaction 100%. If there is any problem or question regarding the products you receive from us, please contact us immediately.

Our Commitment to Sustainability

• Highland Coffees searches for sustainably produced coffees and teas. These coffees and teas not only taste great but also protect the earth and enhance the lives of farmers, their families, and the communities in which they live.

Contact Us

For questions or comments about our online store or purchasing from this website, please contact us with your feedback. Typically, we respond within 24 hours or less. For difficulties in setting up your account, please call us at (225) 266-1215‬.

Updated: January 15, 2025

Customer Service Links

 - Online Store Policies

 - Return Policy

 - Shipping Guidelines

 - Gift Shipments