Shipping Guidelines and Policies

Coffee Freshness and Our Guarantee
Because freshness is such an important part of coffee flavor, we roast our coffees in small batches throughout the week and ship coffee to our online customers soon after roasting. 

• 100% Product Guarantee ~ At Highland Coffees we have a 100% satisfaction guarantee on all of our products. If you are dissatisfied with or have questions about any product you receive from us, please let us know immediately.

Shipment Carriers
We use the United States Postal Service (USPS) and UPS as our primary shippers. The USPS is our default carrier. We use the USPS for shipments to P.O. Boxes since UPS does not provide P.O. Box service. At this time, Highland Coffees only ships within the continental U.S. If you have a shipping preference between the USPS and UPS, based on experience in your particular location, you may specify it in the Special Instructions section of the Payment screen of your order.

Time to Shipment
Most orders are shipped within two days of placement on business days, pending credit card authorization. (Note: The post office is closed on Sunday, and UPS does not receive packages for shipment on the weekend.)

Delivery Options
Highland Coffees offers the following shipping options:

• United States Postal Service Priority Mail (default option) – USPS Priority Mail shipping with the post office is available within the continental U.S. Our rates using the USPS start at $7.95 for up to two pounds and follow the Shipping Rate Chart below for packages that weigh more than two pounds. Packages usually arrive in three or fewer days anywhere in the country.  

• UPS Standard Ground Shipping – UPS Standard Ground Shipping from Highland Coffees is available only within the continental U.S. Our shipping rates using UPS start at $7.95 (up to two pounds), regardless of the UPS shipping zone you live in. Higher charges apply for packages of higher weights. (See below Shipping Rate Chart.) Please allow up to seven days (or longer if weekends are involved) with UPS ground service to receive your order. If you do not receive your order by that time, please contact us. Saturday delivery is not available for Standard Ground Shipping. 

Shipping Charges

Our goal at Highland Coffees is to make the shipping of our products as easy to arrange and as affordable for customers as we can. In order to achieve this goal, we absorb part of the shipping costs that are incurred on each order. Shipping charges are based on the weight of the packages being sent. The following Shipping Rate Chart shows the rate we charge for each package weight level:

Transit Days
USPS Priority Mail gets most packages to anywhere is the continental U.S. in one to three days. UPS gets packages to its U.S. destinations in one to five days. Around holidays, please allow for an additional several days of delivery time because of the increased volume of packages USPS and UPS carry during such periods.

Tracking
To aid you in tracking your order once it has been shipped, a USPS Priority Mail or UPS tracking number will be sent to you by email at order shipment time, if requested. To track your shipment, enter your tracking number at https://www.usps.com or at https://www.ups.com.

How to Save on Shipping
Shipping more coffee at a time lowers the cost of shipping per pound of coffee. Also, the shipping price for two pounds of coffee is the same as the price for one pound. You may want to find a balance between trying to save on shipping and having fresh coffee beans at home. If you order too much coffee, your shipping costs may be lower but your coffee will take longer to consume and will thus not be as fresh through the entire supply.

Return Shipments/Policy
Exchanges or requests for refunds must follow the guidelines outlined in our Return Policy and Procedures. Highland Coffees has a 45-day return policy on all its products sold through this website. Please do not send products back without first contacting us because in some cases products do not need to be returned. If products are returned without contacting Highland Coffees first, you may be responsible for paying the return shipping costs. Returns must be initiated within forty-five days from the date of shipping to the customer to be eligible for refund or replacement. For detailed information about how to arrange a replacement or refund, please review our Return Policy and Procedures.

Contact Us

For questions or comments about shipping, please contact us. Typically, we respond within 24 hours or less. You may also contact us using the following information:

Highland Coffees

3350 Highland Road, Baton Rouge, LA 70802

info@highlandcoffeesbr.com

(225) 336-9773

Last Updated: July 1, 2023