Highland Coffees Shipping Guidelines and Policies

Coffee Freshness and Our Guarantee
Because freshness is such an important part of coffee flavor, we roast our coffees in small batches throughout the week and ship coffee to our online customers soon after roasting. 

• 100% Product Guarantee ~ At Highland Coffees we have a 100% satisfaction guarantee on all of our products. If you are dissatisfied with or have questions about any product you receive from us, please let us know immediately.

Shipment Carriers
We use the United States Postal Service (USPS) and UPS as our primary shippers. The USPS is our default carrier. We use the USPS for shipments to P.O. Boxes since UPS does not provide P.O. Box service. At this time, Highland Coffees only ships within the continental U.S. If you have a shipping preference between the USPS and UPS, based on experience in your particular location, you may specify it in the Special Instructions section of the Payment screen of your order.

Time to Shipment
Most orders are shipped within two days of placement on business days, pending credit card authorization. (Note: The post office is closed on Sunday, and UPS does not receive packages for shipment on the weekend.)

Delivery Options
Highland Coffees offers the following shipping options:

• United States Postal Service Ground Advantage (default option) – USPS Ground Advantage shipping with the post office is available within the continental U.S. Our rates using the USPS start at $7.95 for up to two pounds and follow the Shipping Rate Chart below for packages that weigh more than two pounds. Packages usually arrive in three or fewer days anywhere in the country.  

• UPS Standard Ground Shipping – UPS Standard Ground Shipping from Highland Coffees is available only within the continental U.S. Our shipping rates using UPS start at $7.95 (up to two pounds), regardless of the UPS shipping zone you live in. Higher charges apply for packages of higher weights. (See below Shipping Rate Chart.) Please allow up to seven days (or longer if weekends are involved) with UPS ground service to receive your order. If you do not receive your order by that time, please contact us. Saturday delivery is not available for Standard Ground Shipping. 

Shipping Charges

Our goal at Highland Coffees is to make the shipping of our products as easy to arrange and as affordable for customers as we can. In order to achieve this goal, we absorb part of the shipping costs that are incurred on each order. Shipping charges are based on the weight of the packages being sent. The following Shipping Rate Chart shows the rate we charge for each package weight level: