Introducing Our New Store and How to Use It
Why Our New Store?
After nearly fifteen years of selling our coffees and teas online, we migrated our online store to a new, upgraded, and secure platform at the end of June, 2023. GoDaddy, which provides the website hosting for Highland Coffees, created a new online store platform and discontinued its previous one at that time.
The new online store functions much like our original store did, but it offers many improvements, including updated product descriptions, eGift cards, a streamlined purchasing process, and a fresh look overall. We hope you enjoy your new shopping experiences with us. We are happy to receive your comments at any time about our upgrades.
Special Note: Please note that customer accounts from our previous online store platform containing your information will need to be reestablished using the steps outlined below.
PLACING AND MANAGING YOUR ORDERS
Create an Account/ Sign In
To create a new account, please select the appropriate icon and "Create Account" link in the upper right corner of any online store page. Alternatively, you may use our online store registration page (opens in new window). Once your account is created, you will generate a record of all your coffee and tea selections for future orders.
After establishing your account, you may access it through the "Sign In" link located under the same icon, or use our online store sign in page (new window). You will also have the option to sign in during the purchase process.
Search for Products/ Initiating Your Purchase
Find your favorite products using the "Search" icon in the upper right-hand corner of any online store page. Select the "Shopping Cart" icon at any time to initiate the purchase process.
eGift Cards
eGift cards are available through our upgraded online store. You may send eGift cards to anyone to use either in the Highland Coffees shop right next to campus or in the Highland Coffees online store. The steps are easy and secure. Send an eGift card through Square.com.
Payments
Charges for online orders in our upgraded store will be processed at the time of order by secure Square.com card processing. Neither Highland Coffees nor Square.com will ever store your credit card information. Highland Coffees accepts all major credit cards in our online store, including MasterCard, Visa, American Express, and Discover. You may also use Highland Coffees eGift cards.
Privacy and Security
We consider the privacy and security of your personal information extremely important as detailed in our Privacy & Security Policies. Your personal information will never be sold, shared, or given out to any other party.
OTHER HELPFUL INFORMATION
Shopping Reminders
- Coffee is sold in our online store in 16 oz. bags and tea in 4 oz. bags.
- We pay part of the shipping cost of each order to express our appreciation.
- Precise coffee grinding is an important part of achieving the best coffee flavor. You may purchase coffee in whole bean form and grind it yourself (recommended), or we can grind the coffee for you when requested at product selection.
- We happily offer coffee and tea gift shipments, and retain our same easy return policy.
OUR GUARANTEE
- 100% Product Guarantee ~ Highland Coffees is committed to providing you the freshest products possible. We guarantee your satisfaction 100%. If there is any problem or question regarding the products you receive from us, please contact us immediately
Contact Us
For questions or comments about our online store or purchasing from this website, please contact us with your feedback. Typically, we respond to email within 24 hours or less. For difficulties in setting up your account, please call us at (225) 266-1215.
Last Updated: July 1, 2023
